My 5 year old aides were lost at a hotel. I bought Rextons, but they had a trilling sound that the manufacturer's rep first declared didn't exist, until I showed him 11 pages of Internet complaints about the problem.
Think of a police whistle with and then without the ball. The Rexton sound was like with the ball when certain people spoke at certain frequencies, when a truck backed up, and when certain peopled talked. The Rexton Rep then completely took away feedback control, but then, the aides honked and squealed constantly. They could not fix it, so I returned the aides, and bought Phonak aides.
SAME THING! Obviously, the use the same chips but of course, their own software. I returned those! I don't know what to do.
I could not recognize a live Saxophone until I took OFF the aides, that's how bad they were. Barbara Streisand's singing was "under water" and not recognizable. I couldn't understand one female talker 2 feet away until I took OFF the aides! Interestingly enough, the Internet complaints all dated back before 2011.
However, the COSTCO Phonak and Rexton still have the problem. I asked BOTH COMPANY'S tech support people if they were selling their old technology to Costco. They both avoided answering the question. I think that is what is happening.
'Old technology sold to Costco under item names that are NOT at their web sites. BEWARE!
Listen for a "trilling" sound and return aides right away, unless you think you can tolerate this problem after paying Thousands of dollars. The defective aides cannot be fixed.
Reason of review: Damaged or defective.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I liked: Size.
I didn't like: Quality.